VisionQwest is an international call center service provider. We focus on our customer clients service needs, allowing them to focus on their core business. We are competitively priced, we eliminate down time and clients pay for what they get.
We provide inbound and outbound call support for the entertainment industry product placement, mortgage and insurance, telephone services, collections, lead generation and many more. Inbound product selling. Through efficient and scaleable services we increase our clients customer satisfaction scores, which increase our clients customer service levels, while decreasing their operational cost.
Combined with years of call center experience and unique systems, training and development programs, we create and develop systems that allow us to utilize unique ways to track inbound calls and report quality assurance scores. Training programs that are designed specifically to fit our clients needs, we are constantly reviewing and updating soft skills and training programs, as well as product and process knowledge, which keep us in the forefront of customer service. Employee development programs such as the Certified Customer Service Specialist (CCSS) program are implemented to ensure that our customer service representatives are the best.
Call Center Services
VisionQwest takes accountability and responsibility for our delivered services and performance programs. With VisionQwest, our clients can expect to see substantial increases in their customer satisfaction scores.
By being a full service call center, we offer a variety of service options to suit all of our clients needs. They are the following:
InBound Order Processing
Lead Generation
Follow-up Calls
Customer Service
Appointment Setting
Sales / Marketing
Database Clean-up / Updating
Service Features
Out-Source Call Center Services We provide call center services that save our clients time and money. Call center services that will assist our clients in achieving their ultimate financial and organizational goals.
With our services, our clients lower their overhead by reducing labor costs, cost of benefits, facility costs, technology costs and eliminate the hiring and training process.
With our scaleable service, we can increase or decrease call center representatives depending on the needs of our client.
After Hours Call Center Services Although companies may have call centers, we are a 24/7 365 days a year call center service provider. We can expand our clients current customer service levels by giving them the option to offer after-hours, weekend and holiday call center services. By doing this, our clients are able to offer their customers more options on the times they can call with their questions and orders.
Implementing our state of the art services allows our clients to avoid investing into new call center facilities and technologies.
Overflow Call Services By using our overflow call services, our clients protect themselves during peak hours. By empowering us to handle overflow calls during peak hours, our clients reduce their abandon rates and increase their customer satisfaction levels.
Pricing Options
VisionQwest differentiates itself from other call center providers by offering our clients a variety of payment options to suit any need.
Cost Per Call
Cost Per Minute
Cost Per Sale
Cost Per Dedicated Representative
Cost Per Workstation / Seat (most effective and cost productive)
VisionQwest is an international call center service provider. We focus on our customer clients service needs, allowing them to focus on their core business. We are competitively priced, we eliminate down time and clients pay for what they get.
Call Center Services
